It is the responsibility of the purchaser to select the appropriate shipping option for their order. Please read through our Shipping Policy to ensure you are aware of the available selections and how they may apply to you.

FLAT RATE SHIPPING IN CANADA

Flat rate shipping is provided upon completing the billing and shipping information during the checkout process. It is at our discretion to select the appropriate delivery company for each order.

Current Shipping Rates are Shown at the time of purchase.

All processed Website orders received before 4:00pm MST will be prepared for shipping the following business day. Should there be an issue fulfilling your order within this time frame you will be notified by email and/or telephone per the information as provided with your order. Please note that although we strive to maintain accurate and up-to-date inventory records, should there be an discrepancy in our system, and an item that you have purchased with your order is not actually available, we will contact you as soon as possible to resolve (exchange for another item etc.)

Unforeseen circumstances can occur that are beyond our control and cause a delay in the delivery of a shipment.

We can ship Farrow & Ball paint to locations within the provinces of BC, Alberta, Saskatchewan and Manitoba using Canada Post in order to maintain appropriate temperature conditions. Please do not order any Farrow & Ball paint products for shipping to locations outside of these 4 provinces. We will cancel and refund all orders that are not within our designated delivery areas less a processing fee of 10%.

Any orders with the wrong shipping option selected are subject to cancellation and a 15% restocking fee.

IN STORE PICK-UP

Orders submitted for in store pick-up by 4:00pm MST will be prepared and available for pick up the same day (as long as there are no unforeseen inventory issues.) We will send an email notification confirming your order is ready. Make sure to check spam and junk folders.

During the busier holiday season we may require more time to prepare orders, your patience and understanding is much appreciated.

Please call us directly at 780.498.1900 if you have any questions or concerns regarding the readiness of your order.

In Store Pick-up is always free.

Address for collecting your order:

Manchester Square - 10710 - 120 Street NW, Edmonton, AB T5H 0W7

Any pick-up orders not collected within 30 days will be cancelled without a refund. 

INTERNATIONAL SHIPPING

We are currently not shipping outside of Canada at this time. Please check back for updates as this may change in the future.

CANCELLATIONS

Should you need to cancel an order after you have placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action so please get in touch with our team at the store as soon as possible during open hours of business at 780.498.1900 or email us at [email protected] and will work to accommodate your request.

Should the order already be collected for shipment by the courier service we will no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery at the expense of  (excluding final sale items per our Return Policy as noted below).

A 15% restocking fee will be charged for cancelled orders.

BACK ORDERS

Should a product that is purchased online be back ordered and not immediately available we reserve the right to hold shipment of the order until the item is received in store (we will only do this when we have an order placed and are awaiting shipment). If there is a significant or unforeseen delay we may cancel and refund the item in the original form of payment. Back order items that do get cancelled will be the purchaser's responsibility to re-order. We do not track cancelled back orders.

DAMAGED PRODUCTS UPON DELIVERY

We take great care and concern when packaging online orders and inspect each item to ensure no damages or defects prior to preparing for shipment. Once an items leaves our care we can longer control the treatment of the package and require evidence of mistreatment.

Should an item arrive damaged, it is the purchaser's responsibility to provide photographic evidence of the damages, both of the original shipment packaging and the damaged item(s) inside. We must be notified within 2 days of delivery. Should you notice any damage when an item is delivered, please ask the delivery person to make a note of it. Upon being informed of any such damage, we will work quickly to resolve and remedy the issue which could result in a refund or replacement item being sent. If we are not appropriately contacted within 2 days of receipt of the order we reserve the right to reject any damage claims.

IN STORE RETURNS

With a itemized receipt* (some exceptions apply) a full refund in the original form of payment or store exchange will gladly be offered for unopened, unused or undamaged products within fourteen (14) days of purchase. Goods must be returned in saleable condition, with all original packaging, tags, labels etc. fully intact. Returns without a receipt will not be accepted. Eligible returns with a store issued gift receipt or using a gift card for payment will be offered store credit only.

*Exceptions that are not eligible for return and are considered Final Sale at the time of purchase include: All Special Order items, All Farrow & Ball products, All Austin Air products, All Flooring products, All Interior and Exterior Stain products, All Promotional or Sale-priced items, All product refills, All package-free items, and all edible (coffee, tea, chocolate, honey, syrups, etc.) items.

ONLINE RETURNS

All general online purchase returns that are not a result of damages in transit are subject to our final sale policy.

With proof of purchase* (some exceptions apply) a refund in the original form of payment or store exchange will gladly be offered for products that are unopened, unused and undamaged. To facilitate a refund we must be notified within fourteen (14) days of receipt of the order. Goods must be returned in saleable condition, with all original packaging and labels intact at the expense of the purchaser. Upon receipt of the product(s) we will verify the condition and provided the aforementioned criteria is met a refund will be processed. Eligible returns with a store issued gift receipt or using a gift card for payment will be offered store credit only.

FINAL SALE ITEMS

*Exceptions that are NOT eligible for return and are considered Final Sale at the time of purchase include:

• All Special Order items
• Farrow & Ball products
• Austin Air products
• Flooring products
• Interior + Exterior Stain products
• Promotional, Discounted, Discontinued + Sale-priced items
• All product refills
• All package-free items (for hygienic reasons)
• All edible products (coffee, tea, chocolate, honey, syrups etc.)
• All opened, damaged, used or tampered with products